Allara FAQ's on Shipping, Sizing, Orders & Returns - Allara

FREQUENTLY ASKED QUESTIONS

About ALLARA

What is ALLARA?

ALLARA is your destination for designer-inspired women’s fashion without the luxury price tag. We curate chic, trend-driven pieces designed to make you feel confident, stylish, and unforgettable.

Where is ALLARA based?

We’re proudly based in China with an office in Canada, with the majority of our customers in the U.S. All prices on our site are shown in USD for your convenience.

Do you have a physical store?

Not yet! ALLARA is currently an online-only boutique so we can focus on bringing you fresh styles, faster, straight to your door.

Products & Sizing

How do I find my size?

Check our Size Chart (linked on every product page) for measurements and fit notes. If you’re between sizes, we recommend sizing up for a more comfortable fit.

Are ALLARA pieces true to size?

Most of our pieces run true to size, but fit can vary by style. We include detailed sizing notes in each product description to help you choose the perfect fit. If you're looking at an item and cannot determine your size, please email us at: info@shopallara.com and we will get back to you with a size suggestion.

Will you restock sold out items?

Some best-sellers are restocked — sign up for restock alerts on the product page to be notified first. Limited edition items may not return once sold out.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after placing it?

We start processing orders quickly to ensure fast shipping and turn around times, so changes or cancellations aren’t always possible. Contact us within 2 hours of ordering, and we’ll do our best to help. If a cancellation is approved, there will be a 5% credit card fee applied.

Do you offer gift cards?

Yes! Digital gift cards are available in multiple amounts — perfect for last-minute gifting.

Shipping

Do you ship internationally?

Yes! We ship worldwide and use premium logistics partners like UPS, DHL, Fedex or a carrier that delivers to your specific country and city.

How much is shipping?

We offer free Global shipping on orders over $150 USD. For all other orders, shipping costs are calculated at checkout.

How long will my order take to arrive?

Orders typically ship within 3-4 business days if the item is in our warehouse. As we use third party companies for logistics services, there can be delays, but typically your order will arrive in 2-3 weeks maximum.

Returns & Exchanges

Do you accept returns?

Due to the nature of cross-border global shipping, ALLARA does not accept returns. All sales are final unless the item arrives damaged or defective.

What if my item arrives damaged?

If your order arrives damaged or faulty, please contact us via email at info@shopallara.com within 48 hours with photos, and we’ll arrange a replacement or store credit.

Wholesale & Partnerships

Do you offer wholesale?

Yes! We have a wholesale program for approved retailers. Apply via our Wholesale page in the Footer Menu for exclusive pricing and terms.

Do you collaborate with influencers?

We’re always looking to partner with creators who align with our brand. Submit your details via our Contact page!

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Care & Quality

How should I care for my ALLARA pieces?

Most items have specific care instructions are on each product page. As these are designer-inspired items they are most likely dry clean only

Customer Support

How do I contact ALLARA?